This policy explains how customers can request a return, exchange, or refund. Set the eligible return period, item condition requirements, exclusions, shipping costs, and refund processing times for your store before publishing.
Requesting a return
Contact the store before sending an item back so the team can provide instructions and confirm eligibility.
Item condition and exclusions
Describe condition requirements and any lawful exclusions that apply to your products.
Refunds
Explain how approved refunds are issued and how long processing typically takes.
Contact
Use the Contact Us page to reach the store about a return or refund.